![]() ![]() If we're unable to commence shipping one-year from order placement, we'll provide a full-refund at your request. Please email us at if you need to update any of this information.You will be charged at time of placing a Pre-Order. If this changes, we'll do our best to let you know.You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. SUMMARY OF PRE-ORDER TERMS & CONDITIONSWe will do our best to ship Pre-Order Products in accordance with their expected ship date. We don’t guarantee that we will receive your returned item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping To return your product, you should mail your product to: 20 Highland Ave, Claremont, NH, 03743, United States. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If you need to exchange it for the same item, send us an email at and send your item to: 20 Highland Ave, Claremont, NH, 03743, United States.(This only applies if we have the item in stock) Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return minus the shipping. ![]() Exchanges (if applicable) We only replace items if they are defective or damaged or offer 10% refund if you choose. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. * Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. * Any item not in its original condition, is damaged or missing parts for reasons not due to our error. There are certain situations where only partial refunds are granted: (if applicable) * CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Please do not send your purchase back to the manufacturer. Additional non-returnable items: * Gift cards * Sale Items To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. We will only offer a refund minus shipping once the item has been received on our end. There will be no exchanges for overseas shipped items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We will ship overseas, We will not be responsible for your countries customs fees or any other problems that may come with the delivery locations customs or postal services. If a package is lost or stolen it will be the customers responsibility to contact the shipping company to locate there package. We will not be held responsible for lost or stolen packages. Due to shipping variables we cannot guarantee exact ship times for pre-orders we can only estimate a shipping timeframe, We will try to get as best an estimate as possible but outside variables can effect these times. Pre-orders will ship 1-2 business days after they arrive in stock. Most orders will be shipped in 1-2 business days with the exception of pre-orders.
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